Privacy Policy
Last updated: 9-6-25
Accessible Homes Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store your personal information when you visit our website accessiblehomesltd.co.uk, contact us, or use our services.
1. Who We Are
Accessible Homes Ltd
Company Number: [Insert Number]
Registered Address: [Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
2. What Information We Collect
We may collect and process the following personal data:
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Name, email address, phone number, and address (when you complete a contact or enquiry form)
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Information about your property and accessibility requirements (when requesting a consultation)
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Technical data such as IP address, browser type, and cookies (see Section 6)
3. How We Use Your Information
We use your information to:
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Respond to enquiries and provide requested information
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Arrange surveys or consultations
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Deliver services including installation of bathrooms or mobility aids
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Send updates or promotional information if you have opted in
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Improve our website performance and user experience
We do not sell your data to third parties.
4. Legal Basis for Processing
Under the UK GDPR, the lawful bases we rely on include:
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Consent – where you’ve opted in to receive marketing communications
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Contract – where processing is necessary to provide a product or service
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Legitimate interests – such as improving services or responding to enquiries
5. How We Store Your Data
Your information is securely stored and only accessed by authorised staff. We retain personal data only as long as necessary for the purposes set out in this policy or as required by law.
6. Cookies
Our website uses cookies to enhance your browsing experience and track visitor statistics.
You can control cookies through your browser settings. For more detail, view our [Cookie Policy].
7. Your Data Protection Rights
Under data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent at any time
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Object to or restrict processing
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, email us at [Insert Email Address].
8. Third-Party Services
We may use trusted third-party tools (e.g. Google Analytics, website forms) to process data on our behalf. These services are GDPR-compliant.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here with the “last updated” date at the top.
10. Contact Us
If you have any questions about this policy or your data, contact:
Accessible Homes Ltd
Email: [Insert Email Address]
Phone: [Insert Phone Number]